Frequently Asked Questions

Everything you need to know about your Mackage® UK shopping experience.

What are your shipping options within the United Kingdom?

We offer complimentary standard shipping on all UK orders. Express delivery options are also available at checkout for those who require their outerwear sooner.

What is the Mackage® return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that certain promotional items may be final sale.

How do I ensure I am selecting the correct size?

Each product page features a detailed 'Size Guide' to help you find your perfect fit. Our silhouettes range from 'Fitted' to 'Oversized,' so we recommend reviewing the specific fit categorization of each coat.

Do Mackage® products come with a warranty?

Yes, all Mackage® products are covered by a lifetime warranty against manufacturer defects in materials and workmanship. This does not cover normal wear and tear or improper care.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How should I clean and maintain my Mackage® down coat?

To preserve the quality of your garment, we recommend professional dry cleaning by a specialist familiar with down and fur. Avoid machine washing unless specifically stated on the care label.